F.A.Q

This is where we answer the most common questions about our services. If you have any inquiries, please drop us an e-mail at [email protected]

If the software stops working or has bugs, we'll fix it. Other than that, once we finish the features or tasks that have been predefined in documentation, we don't provide returns. For larger projects, we may also ask for a 20% deposit of the total amount, which is also non-refundable. However, we do provide mock-ups of your software free of charge, in the form of clickable InVision or Marvelapp.
We accept payments in USD, PLN, EUR and GBP. Forms of payment include PayPal, direct bank transfers, and cash.
Of course! Our friendly and knowledgeable customer services representatives are available to answer your questions 24/7, 365 days a year by Slack, e-mail or phone.
We do not collect deposits for projects that are valued at less than $1,000, or for consecutive projects with clients that with whom we've already built relationships. For larger projects or new clients, we require 20% payment upfront. We also require signed agreement documentation before we start any work.
Nope! Our Skype consultations about your idea are totally FREE! Here's what to expect from a consultation: - We'll provide an idea of how different ideas can be transferred into tangible technologies - We'll offer advice on you choice of platforms - We'll give you a rough estimate of how long the project will take, and how many developers and designers will be involved in the process - We'll provide you with a road map of how the software should be developed, if you're not sure what to include in your MVP - We'll consult what's the most beneficial for your business as a whole. Your business model is a vital part of your project!
We provide a few ways of documenting what we do: - Before the project starts, we outline technical specifications of the software we plan to produce - During the development phase, we do inline comments directly in the code - After project delivery, we provide software training and a user manual
We offer the option of pricing projects based on set of features, or the rough idea of how the software will work, but in our experience, the best way to work with clients is on per hour basis. We provide different pricing based on the developers' or designers' experience: - Junior Developer: $25 per working hour - Middle-level Developer: $30 per working hour - Senior Developer: $45 per working hour - Junior or Mid-level Designer: $20 per working hour - Senior Designer: $35 per working hour We charge on per-hour basis for 2-week sprints based on Toggl reporting software. For every invoice we will attach a system report for how many hours were spent writing your software. Our pricing can include a VAT, if necessary.
Yes! We invite you to come to our "demo-days," workshops, and management meetings. Watching our developers' screens as they work all day, however, is not something we offer!
Yes. Bug-fixing is part of the development process. There will be always parts of software which require updating. Thus, it's included in working hours.
Yes: the ticketing service for bug reporting is opened after the project is delivered. We'll cordially ask you to list any bugs on our Zendesk help subpage. Bug-fixing will be accomplished based on priority, which is set in Zendesk based on severity. For fixed-price projects, the maintenance costs will be negotiated during the signing of the contract. For per-hour projects, standard rates apply.
While we value your input, putting you in direct contact with the developer often does more harm than good in regard to the timing and execution of software. We at Risen want to respect our developers' process! The hours spent writing the software shouldn't be interrupted. You'll have a dedicated Project Manager for your project with whom you can discuss outstanding issues or make further requests.
Yes, we use Slack for communication. Just ask us, and you'll be invited to a dedicated project channel!